Step 1: Stay calm and check every door
Check the patio slider, a back door or a window you may have left latched but not locked. Only use an entry you can reach safely; never climb to an upper-floor balcony.
Step 2: Try the landlord or property manager
Many leases say the property manager holds a spare key, and some buildings have an on-call maintenance line. Some lease agreements also restrict who may open or change the locks, so check before you call anyone else.
Step 3: Call a locksmith
If management can't help, call us. Tell us the building, unit and lock type. When we arrive we ask for photo ID and something that ties you to the unit, like your lease or mail with your name and address. We open the door with non-destructive methods whenever possible.
Common causes and how to prevent them
- Self-locking knobs that lock when the door closes behind you
- Keys left on the counter while taking out the trash
- Worn keys or locks that stop turning
- A key that snaps in the lock
Keep a spare with a trusted neighbor or friend, and ask your landlord about a keypad lock. If you are moving in, ask whether the locks were rekeyed after the last tenant, and see lock change if you have permission to replace them.
Frequently asked questions
Do I need landlord permission to change apartment locks?
Check your lease. Many require permission and a copy of the new key. We can rekey or replace locks once you have the go-ahead.
Can you open the main building door too?
Only with the property manager's authorization, because it serves every tenant.